Whom to Contact

New Instructors

Technical Issues

IssueResourceContact Info
Pre-Semester Checklist

Online Support Center

(OSC)

(866) 672-2984 

helpdesk@byui.edu

Registration OSC

(866) 672-2984

helpdesk@byui.edu

Student Add Requests OSC

(866) 672-2984

helpdesk@byui.edu

BYU-Idaho Email OSC

(866) 672-2984

helpdesk@byui.edu

General Tech Support OSC

(866) 672-2984

helpdesk@byui.edu

Online Employment and Scheduling

IssueResourceContact Info
General Payroll Questions

Online Employment and Scheduling

(208) 496-1539

onlineadjunct@byui.edu

Payroll Amount Received Questions Online Employment and Scheduling

(208) 496-1539

olscheduling@byui.edu

Pay Stub Access Online Employment and Scheduling

log in to BYU-Idaho's payroll system here.

Photo Approval Online Employment and Scheduling

(208) 496-1539

onlineadjunct@byui.edu

Employment Verifications Online Employment and Scheduling

(208) 496-1539

Email Jessica Mastin:

mastinj@byui.edu

Transcripts Online Employment and Scheduling

(208) 496-1539

onlineadjunct@byui.edu

Contract Issues Online Employment and Scheduling

(208) 496-1539

olscheduling@byui.edu

Scheduling Questions Online Employment and Scheduling

(208) 496-1539

olscheduling@byui.edu

Textbooks Online Employment and Scheduling

(208) 496-1539

Email Teresa Moser:

mosert@byui.edu

Referrals/Recruitment Online Employment and Scheduling

(208) 496-1539

recruitment@byui.edu

Course-Related Issues

IssueResourceContact Info
Course Fixes

Course Improvement Fix Form

Access Fix Form Here.

Textbooks Online Employment and Scheduling

(208) 496-1539

Email Teresa Moser:

mosert@byui.edu

Student Questions

IssueResourceContact Info
Student Help

Online Support Center (OSC)

Website Click Here. 

(208) 496-1800

(866) 672-2984 (toll free)

onlinelearning@byui.edu

Student Honor Issues (non pathway)

Honor Office and TGL

Website Click Here. 

TGL Directory Click Here. 

Pathway Student Help

Pathway Support Center

Website Click Here. 

TGL Directory Click Here. 

Student Disabilities Disability Resource Center

Website Click Here. 

disabilityservices@byui.edu

Tutoring Services Academic Support Center

Website Click Here. 

(208) 496-4270

Pathway Questions

IssueResourceContact Info
Pathway Program and/or Pathway Policies

Pathway Support Center (PSC)

Website click here. 

(208) 496-9898

(855) 994-6721 (toll free)

pathwaysupport@byui.edu

Speaking Partners Speaking Partner Program

Website click here. 

Administrative Questions

BYU-Idaho policies and procedures

Online Document or TGL

Online Instructor Policy Manual

TGL Directory Click Here.  

Additional Questions

All other Questions

TGL Directory: https://onlineadmin.byui.edu/content/app/app.html#/group-directory/oim-directory

Email: onlineinstruction@byui.edu

Existing Instructors

Payroll Issues

IssueResourceContact Info
General Questions

HR

Email: onlinehr@byui.edu

Changing Payroll Withholding

Direct deposit information

HR

log in to BYU-Idaho's payroll system here.

W2s (not available online)

Amount received questions

HR

Email: Becky McKnight

mcknightbe@byui.edu

Online Employment and Scheduling

IssueResourceContact Info
Payroll Questions

Online Employment and Scheduling

(208) 496-1539

onlineadjunct@byui.edu

Pay Stub Access Online Employment and Scheduling

log in to BYU-Idaho's payroll system here.

Photo Approval Online Employment and Scheduling

(208) 496-1539

onlineadjunct@byui.edu

Employment Verifications Online Employment and Scheduling

(208) 496-1539

Email Jessica Mastin:

mastinj@byui.edu

Transcripts Online Employment and Scheduling

(208) 496-1539

onlineadjunct@byui.edu

Contract Issues Online Employment and Scheduling

(208) 496-1539

olscheduling@byui.edu

Scheduling Questions Online Employment and Scheduling

(208) 496-1539

olscheduling@byui.edu

Textbooks Online Employment and Scheduling

(208) 496-1539

Email Teresa Moser:

mosert@byui.edu

Referrals/Recruitment Online Employment and Scheduling

(208) 496-1539

recruitment@byui.edu

Course-Related Questions

IssueResourceContact Info
Course Fixes

Course Improvement course fix form

Access Course Fix Form Here.  

Course Design/Improvement Suggestions

Online course Representative (OCR) and course fix form

Access OCR Directory Here.

Access Course Fix Form Here.  

Adobe Connect

Set up help

Training

Course Improvement

Online Tutorials or TGL

Access Course Fix Form Here.

Troubleshooting Guide: http://bit.ly/1s9zYuo

Training Resources: http://biy.ly/1s9Ali2

I-Learn Questions Online Tutorials or TGL

For I-Learn 2.0 Tutorials Click Here.  

For I-Learn 3.0 Tutorials Click Here. 

For TGL Directory Click Here. 

Technical Assistance Online Support Center (OSC)

Website Click Here. 

Phone: 208-496-1800; 1-866-672-2984 (Toll Free)

Email: onlinelearning@byui,edu

 Changing Grades (non-pathway) Grade Change Portal Access Grade Change Portal Here. 

Student Questions

IssueResourceContact Info
Student Help

Online Support Center (OSC)

Website Click Here. 

(208) 496-1800

(866) 672-2984 (toll free)

onlinelearning@byui.edu

Student Honor Issues (non pathway)

Honor Office and TGL

Website Click Here. 

TGL Directory Click Here. 

Pathway Student Help

Pathway Support Center

Website Click Here. 

TGL Directory Click Here. 

Student Disabilities Disability Resource Center

Website Click Here. 

disabilityservices@byui.edu

Tutoring Services Academic Support Center

Website Click Here. 

(208) 496-4270

Pathway Questions

IssueResourceContact Info
Pathway Program and/or Pathway Policies

Pathway Support Center (PSC)

Website click here. 

(208) 496-9898

(855) 994-6721 (toll free)

pathwaysupport@byui.edu

Speaking Partners Speaking Partner Program

Website click here. 

Administrative Questions

BYU-Idaho policies and procedures

Online Document or TGL

Online Instructor Policy Manual

TGL Directory Click Here.  

Employment Verifications

IssueResourceContact Info
Sending Requests

HR

Call or email Jessica Mastin: 208-496-1877

mastinj@byui.edu