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Slow load times for documents in Assignments tool...

Is anyone else experiencing slow load times for the document preview tool when grading assignments? For the last 3-5 days I've noticed a change in how long it takes for the document preview to load when I'm grading MS Word documents in Brightspace. Am I alone?

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  • OK everyone. We're going to try this again. D2L says they have fixed the isse. If you are seeing problems, please record a video of the issue and send it to me. Or you may submit an IT ticket. 

    • Well, I think I answered my own question. As of 1pm today I was still getting 8 second load times. 

      • Could the browser you're using have anything to do with it?  I tried grading a quiz using Chrome on a borrowed computer, and the tab order was totally messed up.

        • I always use Chrome, so I might just be used to the messed up order, but it works best for me with Chrome.

        • I always use Chrome, so I might just be used to the messed up order, but it works best for me with Chrome.

          • Do you use Windows or Mac?  I don't use Chrome at all on my Mac, causes too many problems.

            • Of course!  Mac has it's own that works great.  I use Windows, and Chrome works really well for me on that.

  • Me too Danial, again.  Monday, March 5 and I am having to download everything again.  Each assignment one by one.  It is taking terribly long.

  • It's Saturday (March 3rd) at 3:15pm, and this issue is showing up again.  Anyone else having the same issue?

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